Dear Valued Customers,

As the Chinese New Year holiday approaches, we would like to share some important updates regarding order processing, shipping, and customer service during this period. We truly appreciate your understanding and support.

🚚 Shipping Delays from China (Feb 9 – Feb 23)

Due to the Chinese New Year holiday, logistics services in China will be temporarily suspended. As a result, orders shipped from our China warehouse may experience delays between February 9 and February 23.
This delay is unavoidable because courier companies and logistics partners will be on holiday during this time.

If you plan to place an order, we kindly recommend doing so as early as possible to avoid any inconvenience.

🇺🇸 US Warehouse Shipping Remains Normal

Good news! Orders fulfilled from our US warehouse will continue to ship as usual with no interruptions.
If you need faster delivery during the holiday period, we suggest choosing products available in our US stock.

📩 Customer Service Temporary Pause

Our customer service team will be on holiday from February 15 to February 23.
During this time, responses to messages and emails may be delayed. We will resume normal support services on February 24 and reply to all inquiries as quickly as possible.

Thank you for your patience and understanding.

⚠ Order Cancellation Policy During Holiday Period

Please note the following important policy for orders placed during the holiday:

• For orders placed between February 9 and February 23, shipping delays are expected due to logistics suspension.

• If you choose to cancel your order during this period because of delayed shipment, a 5% cancellation processing fee will apply.

This fee is necessary due to payment processing and operational costs, and the shipping delay is unfortunately beyond our control.

We sincerely appreciate your understanding, as this situation is caused by the annual nationwide holiday schedule.

💡 Plan Ahead and Order Early

To avoid any potential delays, we strongly encourage customers to place orders in advance. Our team will do everything possible to process and ship orders promptly once logistics services resume.

Thank you for your continued support of San Martin Watch.
We wish you a happy and prosperous New Year! 🧧✨

Any comments if you need us on period of holiday, please sent us to our email: sales@sanmartin.watch.We will revert you at first time after we back to the office.

Best regards,
San Martin Watch Team