At San Martin, we understand that waiting longer than expected for your watch can be frustrating.
We always do our best to ship orders according to the estimated shipping schedule. However, some watches may occasionally experience additional delays due to production schedules, movement availability, quality control, or other unexpected circumstances.
When a shipping date is delayed beyond the original estimated timeframe, we want to do more than simply ask for your patience.
For customers who are willing to continue waiting, we will provide an additional gift based on the length of the delay.
This is our way of saying thank you for your understanding and continued support.
๐ Our Shipping Delay Compensation Policy
If your order is delayed beyond the previously promised shipping date, the following gifts will be provided according to the additional waiting time:
| Additional Waiting Time | Thank-You Gift |
|---|---|
| More than 7 days | ๐ 1 Nylon Watch Strap |
| More than 15 days | ๐ 1 Premium FKM Rubber Watch Strap |
| More than 30 days | ๐ 1 Fly Adjustable Clasp |
More Than 7 Days – Nylon Strap
If your order is delayed by more than one week beyond the previously promised shipping date, we will provide one nylon watch strap as a complimentary gift.
It's a practical everyday strap that gives you another option for wearing your San Martin watch.
More Than 15 Days – FKM Rubber Strap
If the additional waiting time exceeds 15 days, we will upgrade the complimentary gift to one premium FKM rubber strap.
FKM rubber is known for its durability, flexibility, and comfortable feel, making it a great alternative for sports and everyday wear.
More Than 30 Days – Fly Adjustable Clasp
If the additional delay exceeds one month, we will provide a Fly Adjustable Clasp as a complimentary gift.
The Fly Adjustable Clasp allows convenient on-the-fly adjustment, helping you achieve a more comfortable fit throughout the day.
The Delay Is Beyond the Original Promise
We want to make one point especially clear:
This compensation is based on additional waiting time beyond the previously promised shipping date.
For example, if your original estimated shipping date was September 25 but the order is subsequently delayed:
-
Waiting until October 3 → Nylon Strap
-
Waiting until October 11 → FKM Rubber Strap
-
Waiting until October 26 or later → Fly Adjustable Clasp
The additional waiting period is calculated from the previously promised shipping date, rather than simply from the date the order was placed.
A Thank You for Choosing to Wait
We know that our customers have many choices when purchasing a mechanical watch.
When a customer chooses to remain patient despite an unexpected delay, we truly appreciate that trust.
That's why we want to provide something meaningful in return.
Our goal is not only to deliver your watch, but also to make sure that the additional waiting time is recognized.
The longer you wait beyond our promised shipping timeframe, the more we would like to give back to you.
We Appreciate Your Patience
Some San Martin watches may be temporarily delayed because we are waiting for movements, components, production completion, or final quality inspection.
We would rather take the necessary time to ensure that the watch meets our quality standards than rush an unfinished product to customers.
If you are willing to wait for your order, we will recognize your patience with a complimentary gift based on the additional delay.
Thank you for your understanding, patience, and continued support of San Martin.
Your patience matters to us, and we appreciate every customer who chooses to wait.