CUSTOMIZE SERVICE
LOGO / NAME / MOTTO / ANNIVERSARIES / VALENTINE'S GIFT
Now we offer customize service for some items
Dial Surface-You Can Print Anything Is Meaningful To You
Fall Back-You Can Laser Everything Makes Sense For You
A notice:
Any information you want to print or laser has not to violate any laws and regulations.
Steps To Customize Your Watch:
1.Send Us Your Customers Logo Or Designs
2. Our Designers Complete Design Draft, For Your Confirmation And Your Approx.
3. Processing And Deliver Your (3-5 Working Days)
Please send your draft design to our email address:
[email protected]
San Martin Has Always Insisted On Manufacturing High-quality Watches With Quality As The.
More And More Customers To Recognize Our Brand.
We Are Striving To Have More Opportunities To Promote Our Brand Quality.
FAQ
Q: Can I use the LOGO of other watch brands for customization?
A: We take the customized dial and case back of the watch.
the customized content needs to be legal,
And can not use other brands logo information, etc.
make sure your customers content is reasonable,
For example: the logo you designed yourself,
Or constellation pattern, like your name, anniversary, etc.
Q: How to customize one?
A: If it is simple text customization,
You can tell us what you want to customize.
send the text to us.
Or you can draw a simple hand-drawn work of art.
Q: I like some kind of artistic font very much, and I ask you to use customize it for me.
A:OK, please download the font you need and send us the font file by email ([email protected]).
Q: I designed my own logo, how can I send to you? What format of files are required?
A: Please send files through our email address.
[email protected]
Vector format files are required, such as CDR or AI format.
Q: I don't have a vector file, but I like this image very much.
A: If it is a simple picture, our professional designer can help you copy and design it again.
if the picture is very complicated,
you really want to use it for customization.
OK, you need to pay some extra fees,
Because our designers will spend a lot of time creating for you.
Q:WHAT SHIPPING WAY DO YOU USE? HOW TO TRACK IT?A:We use FEDEX Express. If you prefer other way, please contact us via E-mail [email protected] to find more.You can track on www.17track.net Or www.fedex.com |
Q:WHY I CANNOT FIND SHIPPING SERIVCE WHEN I CHECK OUT?A:Please contact [email protected], and give us your detailed shipping info. Our people will update shipping service area accordingly. |
Q:WHEN CAN IT BE SHIPPED？ HOW LONG DOES IT TAKE TO SHIP?A:We handle order time 2-3 days during Monday to Saturday (excluding holidays), delivery time takes 3-10 business days and may be subject to change due to customs delays and unexpected events like Epodemic Situation of Covid-2019,etc. |
Q:WHAT SHOULD I DO IF I NEED TO RETURN OR EXCHANGE THE GOODS?A:We Accept no reason to return within 15 days from the date of receipt of the Products (based on the date of receipt on the logistics document), if the watch never used and is still at original condition, it can be returned for any reason. However, the original packaging must remain intact, including warranty card, watch and plastic box. |
Q:HOW TO MODIFY THE WRONG INFORMATION IN THE ORDER?A:Contact us via E-mail [email protected] within 12 hours of placing the order, send your order number and the information that you modified, we will modify it to the correct information for you. |
Q:CAN I CANCEL MY ORDER?A:Yes. You can cancel your order before shipping. It cannot cancel if parcel picked up by courier services company. |
Q:DOES WATCH SUPPORT CUSTOM?A:Yes,We support OEM&ODM services for every client. |
Q:IF THE PRODUCT I WANT TO BUY IS OUT OF STOCK, HOW CAN I KNOW IF IT IS RESTOCKED？A:You can subscribe to us to get a notification email when it is back in stock. This notification is only a reminder, and it does not guarantee a successful purchase. |
Q:HOW DO I KNOW THAT MY ORDER HAS BEEN PROCESSED?A:You will receive an email confirmation shortly after the order has been submitted which will explain the status of your order. |
